The synergistic effects of our know-how and solutions can help sharpen your marketing like no other resource on earth. As you build customer intelligence for direct marketing, nurture goodwill through improved consistent service, and customise products to meet individual customer needs, you can expect dramatic tangible results.

Considered by his peers as a trouble-shooter, he built a successful track record in project management as a head-coach and team leader, as well as consulting at board level. Conducted numerous technical analysis both in Switzerland and other European countries, in a wide range of industry sectors. Marco attributes his hands-on practical approach to the accumulated experiences, gained throughout his career.

Robert is specialised in ITC consulting, Public and Press Relations as well as communications and marketing activities. He, as a freelance IT journalist in the areas of micro electronics, informatics and communications, has penned a large variety of articles for the IT and business press and is a renowned author of many publications and documents.

Robert is the author and editor of the best-seller computer book "Mit dem Computer auf DU" and the respected annual PC market report "Weissbuch". His efforts to arbitrate well-founded information about the computer and communications areas, his assignments as a instructor at international companies and also as a speaker at seminars, in radio and TV shows made Robert Weiss an established personality in the Swiss business community.

David is regarded as a leading innovator in his field and, having spent over 25 years experience in the Insurance sector, he is exceptionally well placed to provide insurance focused and industry specific consultancy to help companies and suppliers develop customer led-propositions supported by in-depth customer intelligence.

David is currently assisting some of the major brands in the UK to utilise customer, claims, actuarial and financial data to drive down operating ratios and increase profitability across all insurance product lines. He is particularly leading the initiative within the industry to use data and information to identify, detect and prevent fraudulent claims behaviour and reduce claims leakage which is estimated at costing the industry over £3.6bn per annum. He is utilising customer knowledge and intelligence to reduce an insurer’s exposure to risk and comply with FSA regulations and requirements. He is a regular speaker at industry conferences, both in the UK and around the world and has been recognised by the Institute of Financial Services as someone who has made a most stimulating contribution within the Financial Services industry.

Miomir is a qualified professional with over ten years experience in management and consulting roles. He is an international management consultant in market and customer management with industry expertise in the Financial Services sector.

A management consultant and executive with experience in the banking sector, sales controlling and succesfull projects in customer management financial services sector. Through these projects, Volker was able to demonstrate his skills and knowledge in Customer Relationship Management by delivering specific functionalities based on the business needs / specifications.

Examples include, work with Relationship Managers and Financial Planers, building of customer segments, implementation of key requirements for CRM processes and tools, development of guidelines and key figures to control the sales process. Between 2000 and 2002 he held senior director roles with Deutsche Bank and Credit Suisse Financial Services in the private banking sector. A challenging sector when it comes to acquiring, growing and retaining profitable customer relationships.

Dimitris is a software engineer and architect, with a track record in leading major IT projects for multi-national organisations. His experience is backed by a strong know-how in healthcare information systems, client server architectures and a host of programming languages, internet banking systems and control engineering in various industry sectors.

André is an experienced professional with a post-graduate degree in business ethics and over ten years experience in consulting and management roles. A multi-lingual management consultant with know-how in strategy management, organisational development and customer relationship management. His main focus is the financial services, the telecom sector and the provision of professional services in management coaching and facilitation.

André is involved in developing and deploying industry programmes and concepts for financial clients (Banks, Insurers, Bancassurance and Telcos) in the European area. These activities allow him to offer expertise to clients in a consulting and coaching role concerning developments in customer relationship management, customer loyalty management and data warehousing. He has been involved in more than twenty projects concerned with helping companies to make money out of their customer data.

Martin is a project management professional and skilled customer management consultant, with fifteen years experience in market-leading service businesses and consultancy firms. He has a proven track record and passion for developing customer-facing functions, from strategy, through operations & processes to the application of appropriate technology.

Martin also brings to PRISM and our Clients refined consulting skills in process development and organisation change, performance measurement, vendor management and supplier management; skills which are all complementary to successful and integrated customer management. He has experience with major players in telecommunications, media, publishing, high-tech and logistics sectors internationally.

Joe brings to PRISM a wealth of experience in the financial sector, an experience spanning over 34 years, the last 20 of which in management/ executive roles. He practised in commercial banking, trade services, branch management, marketing and administration, as well as executive/ line management responsibilities at Head Office level.

His experiences include the setting up of a marketing structure covering strategic and direct marketing, and business development. He was appointed as a Board Director of a commercial bank with international representation. His vast practical knowledge is backed with certified theoretical accomplishments in accounting, economics and banking law, as well as an intense strategic management discipline. Other assignments included board position for an international trading organisation. His focus is in assisting Clients to engage/ diversify their present systems into more profitable operations, through strategic communications and direct marketing concepts, of which Joe is a firm believer. He is also fluent in English, Italian and Maltese.

“ Evaluation of business processes and customer metrics

reduce gaps between strategic objectives and operational detail.”

He is skilled in quantitative analysis and deductive reasoning using process mapping and statistical analysis tools. He has managed mid-size information technology projects and the delivery of outsourced technology services in the speciality and fine chemicals industry. His roles have encompassed internal consulting and process engineering assignments, including those of technology evaluator, Corporate IT spokesman and business process evangelist.

David heads our business development initiatives in the Middle East, operating out of Dubai. David holds a first degree in Accountancy and an MBA from Warwick University. He has been working in the Middle East for over ten years, primarily focusing on the FMCG retail and wholesale sector.